Terms and Conditions

SERVICE

a. “We” are Refresh Drip, a Company registered in London under license number 7004912 with our registered office at SBAM0250 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
b. “You” are the customer and have either accessed our website, entered one of our clinics or called our telephone number and intends to place or has placed an order for our Product(s).
c. Throughout our service, website and during any telephone call or written correspondence between you and us these terms and conditions along with our Privacy policy will apply. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms will prevail.
d. By purchasing our service, you are giving Refresh Drip and its partner laboratory The Doctors Laboratory Ltd your informed consent to perform the services you have ordered.
e. Services are offered subject to availability at the times of booking. Refresh Drip may, at any time, without notifying the client make any change to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which are deemed necessary by the business to uphold standards of service. In any event, Refresh Drip maintains that you the customer will not be disadvantaged.
f. Scientific research is continually unveiling new markers of disease and identifying additional roles for existing markers. Refresh Drip reserves the right to update or amend services included in all available services without notice.
g. Refresh Drip recommends two levels of Packages for valuable service provision. Should a client select or request alternate services, they do so at their own risk. Any deviation from the recommended “Tailored” may not necessarily benefit you as a customer.
h. Tailored service or alternative/additional services are not in line with the recommended Refresh Drip packages. Refresh Drip reserves the right not to specialise in, interpret or consult upon tailored services. Such services are subject to different costs, timeframes and Refresh Drip cannot be held responsible or liable for any services selected by any client.
i. You acknowledge that the services and therapy included in packages provided by Refresh Drip can potentially help identify signs and risk factors for potential health problems. Although comprehensive in nature, these Programmes cannot screen for all possible diseases or health conditions.
j. Based on the service s of your services(s) and/or other information that you have provided to us, we may recommend that you purchase a follow-up consultation with a Refresh Drip or seek advice from your usual healthcare provider. You agree that you are solely responsible for acting on such guidance and that Refresh Drip accepts no liability in the event you choose not to do so.
k. You should not use our services in an emergency, or if you have a condition that you know will require a physical examination. Refresh Drip specialises in wellbeing, we are not designed for acute emergency service.
l. Outcome may vary depending on the individual’s medical history, current health problems and medications (prescribed or otherwise), or supplements and consideration of all such factors is necessary when interpreting service s. You acknowledge that the Services provided are not a substitute for a medical diagnosis or consultation with a GP.
m. Refresh Drip will use its reasonable endeavours to provide the Services within the timescale indicated to the client; however, the timescale should be regarded as provisional, and Refresh Drip will not be liable for any delay in providing or completing the Services.
n. Refresh Drip strives for its service excellence.

o.You will be asked to complete a short personal medical lifestyle questionnaire (PMLQ). This information is required to generate your personalised IV Therapy . You accept responsibility that the information that you provide in the questionnaire is accurate. If you do not wish to provide this information, we may be unable to provide our services.
p. You accept and consent that the information that you provide will be used by Refresh Drip and our GPs for the purposes of preparing your IV therapy .
q. Refresh Drip may use your information for scientific research and development. We are to use this information, following data anonymization. All personal identifiable information is removed. Please refer to our Privacy Policy for more information.

QUALITY, REGULATION AND CONFIDENTIALITY

a. Refresh Drip work to a certified Quality Management System to control key business and supporting activities.
b. Refresh Drip medical personnel are enrolled, registered, and regulated by the relevant Professional Councils.
c. Medical Doctors working as consultants with Refresh Drip, practice as governed by their registration. Refresh Drip cannot be held liable for the actions or advice from consulting practitioners.
d. Refresh Drip applies a strict confidentiality policy in relation to client’s personal information, in additional, it adheres to guidelines of the General Data Protection Regulation (GDPR) (formerly, Data Protection Act, 1998).
e. Refresh Drip wish to resolve any issue easily and promptly, often at the time the problem arises. If we cannot resolve an issue immediately, then the client may choose to raise a complaint, as per our complaints process. We aim to make a full response within 28 days after a full investigation. The complaint will be processed in a professional manner and will not affect services you may receive in the future.
f. Unless a written authorisation is provided by the client, Refresh Drip will not release any information to third parties, regardless of the person or company making payment for the services. Clients who request for information to be sent or shared are waiving their data protection rights. Refresh Drip reserves the right to ask for such requests in writing from the client with clear details of the data shared and relevant contact information. Refresh Drip cannot be held liable for not sharing client data with any third party, in the absence of the client’s clear consent; regardless of repercussion.
g. You accept that Refresh Drip uses a secure and confidential online portal to store your personal information. Refresh Drip has no liability for the confidentiality of personal or medical data transmitted electronically.

IV THERAPY

You acknowledge that certain IV Drips may have special requirements, thus please read disclaimer.

a. Refresh Drip will provide you with clear instructions and it is imperative that you follow these instructions effective outcome.
b. Please ensure that you arrive for appointments in good time. If you do not attend pre-booked appointments, or you are late or cancel without reasonable notice you may be liable for cancellation charges and/or further costs to rebook your appointment (see Booking Policy).
c. Home IV Therapy visits, once confirmed to you, cannot be cancelled without incurring a charge. They may be rearranged with sufficient notice – at least 24 hours before a visit is due to commence. Please ensure you are at the agreed location and time, or you will be liable for cancellation charges and/or further costs to rebook your visit.

ACCOUNT INFORMAION AND REFUNDS

If your personal details (address, telephone number, email address) change during the provision of the service, it is your responsibility to advise us. You can contact the team at a +34 626 63 09 03.
b. You accept and acknowledge that if you fail to attend or fail to notify of cancellation at least 24 hours in advance of the scheduled appointment you are not entitled to a refund (See Booking Policy).
If cancelled with more than 24 hours of notice before appointment time: You are entitled to a refund minus €30 admin fee for cancellation.
d. Appointments, if not attended, can be cancelled without a refund issued. We would request as a courtesy that customers contact us 24hrs ahead of original appointment date/ time regarding any rescheduling requests.
e. All bookings are subject to payment and availability. Refresh Drip reserves the right to refuse bookings and individual requests, with managerial discretion applicable throughout service.
f. Refresh Drip accepts payment by BACS, credit or debit card, by phone or in person. In extenuating circumstances, cash or cheque may be accepted, subject to authorisation of Refresh Drip Management.
g. Bookings are not secured without payment; services may not be scheduled or delivered without payment.
h. Direct Debit is not an applicable or attainable payment for initial consultations, GP consultations, tailored or corporate payments or health definitions.

OUR LIABILITY

Nothing in these terms or conditions excludes or limits the liability of Refresh Drip as follows: – 1) for death or personal injury caused by our negligence, or 2) under section 2 of the Consumer Protection Act 1987, or 3) for fraud or fraudulent misrepresentation, or 4) by the conditions implied under section 12 of the Sale of Goods Act 1979 or 5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982. Refresh Drip shall not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided. Where you are being provided with these goods and services as a consumer, our total liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these terms and conditions only.
Any time frames alluded to above are approximate only and subject to change. Time is not of the essence in this contract and Refresh Drip do not accept any responsibility or liability for losses arising as a service of any delay, if the service is not provided to you within your required timescale as may be set by you or any third party. Without prejudice to the generality of the foregoing, this limitation is to include claims for losses where you have been unable to travel or work.
Refresh Drip will not be held liable for any losses arising as a service of your failure to adhere to your obligations or follow instructions as set out in this contract.

GOVERNING LAW AND JURISDICTION

These terms and conditions (and any disputes, controversy, claim or proceedings of whatever nature arising out of them or out of or in connection with the use of this site) shall be subject to and governed by Northern Ireland law. The parties hereby irrevocably submit any such disputes to the exclusive jurisdiction of the English courts.

OTHER LIMITATIONS AND RESTRICTIONS ON THE USE OF SERVICES

We do not guarantee the availability of any particular Scientific Consultant and/or Medical Practitioner at any particular time. We will do what we can to arrange a consultation as soon as possible, but do not guarantee to offer consultations within a particular time. Consultations generally are limited to 20-minute durations.
b. Medical Practitioners may hold different clinical opinions on the same medical condition or symptoms and provided these opinions are reasonably held, the fact that two or more Practitioners give different opinions in the course of service provision does not necessarily indicate that our services are defective. Refresh Drip is not liable for information provided by Medical practitioners.
c. We do not tolerate abuse or offensive behaviour towards Staff.

INDEMNITY

Whether employed or otherwise and shall indemnify and hold harmless Refresh Drip and the members of its group and their respective directors, officers, employees, and agents, in respect of all liabilities, costs, claims, loss, damage, demands, action and expenses (to include any settlements or ex-gratia payments and reasonable legal and expert costs and expenses) arising directly or indirectly from any breach of this paragraph,